Privacy Policy
Last Updated: 9 July 2026
1. About This Privacy Policy
Dr Sue Palmer-Conn, trading as Navigating The 7Cs and The Divorce Doctor ("we", "our" or "us"), is committed to protecting your privacy and handling your personal data in a fair, lawful and transparent manner.
This Privacy Policy explains how we collect, use, store and protect your personal data when you:
visit our website;
enquire about our coaching, consultancy or support services;
become a client;
purchase our products or services; or
otherwise communicate with us.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection legislation.
This Privacy Policy should be read alongside our Cookie Policy.
2. Who We Are
Dr Sue Palmer-Conn, trading as Navigating The 7Cs and The Divorce Doctor, is the Data Controller responsible for your personal data.
Address
9 Fountain Court
Liverpool
L23 6TL
Website
https://www.divorce-doctor.com/
3. The Personal Data We Collect
Depending on how you interact with us, we may collect the following information:
Personal Information
Name
Postal address
Email address
Telephone number
Date of birth (where relevant)
Emergency contact details (where appropriate)
Client Information
Where necessary to provide our coaching, consultancy or support services, we may collect information relating to:
Relationship and family circumstances
Personal goals
Coaching notes
Appointment records
Communications between you and us
Feedback
Purchase history
Special Category Data
Because of the nature of our services, you may voluntarily provide sensitive personal information, including information relating to:
Mental health and emotional wellbeing
Physical health where relevant
Family relationships
Marriage, separation or divorce
Other personal circumstances relevant to the services we provide
We will only process this information where we have an appropriate lawful basis under UK GDPR and, where required, your explicit consent.
Website Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Operating system
Pages viewed
Time and date of your visit
Cookie information
4. How We Collect Your Information
We collect personal information:
directly from you;
when you complete website forms;
when you book appointments;
when you contact us by telephone or email;
when you subscribe to newsletters or resources;
through cookies and website analytics;
from payment providers after successful transactions.
5. How We Use Your Personal Data
We use your personal information to:
provide coaching, consultancy and support services;
manage appointments;
communicate with you;
respond to enquiries;
process payments;
maintain client records;
improve our services;
administer our website;
comply with legal and professional obligations;
send marketing communications where you have chosen to receive them.
6. Our Lawful Bases for Processing
We process personal data under one or more of the following lawful bases:
Contract
To provide the services you have requested.
Legal Obligation
To comply with legal, regulatory and financial obligations.
Legitimate Interests
To operate and improve our business, communicate with clients and ensure the security of our services.
Consent
Where we rely on consent, including for marketing communications or certain sensitive personal information, you may withdraw your consent at any time.
7. Marketing Communications
Where you have given your consent, we may occasionally send information about:
coaching programmes;
workshops;
courses;
newsletters;
resources;
events; and
other services that may be of interest.
You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.
Service-related communications, including appointment confirmations and important updates, will continue where necessary.
8. Sharing Your Personal Data
We do not sell your personal information.
We may share your information with trusted third parties where necessary, including:
payment providers (such as Stripe or other secure payment processors);
IT and website hosting providers;
cloud storage providers;
professional advisers;
legal or regulatory authorities where required by law.
All third parties are required to protect your personal data and only process it in accordance with applicable data protection legislation.
9. International Transfers
Some of the third-party providers we use may process personal data outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place, including:
UK International Data Transfer Agreements (IDTAs);
the UK Addendum to the European Commission's Standard Contractual Clauses; or
transfers to countries recognised by the UK Government as providing an adequate level of protection.
10. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal, contractual and professional obligations.
When determining retention periods, we consider:
legal requirements;
the nature of the services provided;
safeguarding responsibilities;
limitation periods for legal claims; and
legitimate business needs.
When personal information is no longer required, it is securely deleted or anonymised.
11. Keeping Your Information Secure
We take appropriate technical and organisational measures to protect your personal data from:
unauthorised access;
accidental loss;
misuse;
alteration; and
unauthorised disclosure.
Access to personal information is restricted to those who require it for legitimate business purposes.
12. Your Rights
Under UK GDPR you have the right to:
request access to your personal data;
request correction of inaccurate information;
request deletion of your personal data where applicable;
request restriction of processing;
object to processing based on legitimate interests;
withdraw your consent where consent is relied upon;
request a copy of your personal data in a portable format where applicable.
To exercise any of these rights, please contact:
We may ask you to verify your identity before responding to your request.
13. Data Protection Complaints
If you have concerns about how we have collected, used or handled your personal data, we encourage you to contact us first so that we can investigate and resolve your concerns.
You can make a data protection complaint by emailing:
Please include:
your name and contact details;
details of your concern;
any relevant correspondence; and
the outcome you are seeking.
Once we receive your complaint, we will:
acknowledge receipt within 30 calendar days;
investigate your complaint as promptly as reasonably possible;
keep you informed if additional time is required; and
provide you with the outcome of our investigation without undue delay.
If you remain dissatisfied after receiving our response, you have the right to complain to the Information Commissioner's Office (ICO).
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint/
14. Links to Other Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, regulatory guidance or our business practices.
The latest version will always be available on our website, and the "Last Updated" date at the top of this policy will indicate when changes were made.
16. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:
Dr Sue Palmer-Conn
Trading as Navigating The 7Cs and The Divorce Doctor
9 Fountain Court
Liverpool
L23 6TL
Website: https://www.divorce-doctor.com/
Email: [email protected]
Navigating the 7Cs® is a registered trademark of Dr Sue Palmer-Conn.
© The Divorce Doctor | The Divorce Coaching Academy LLP